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Location of job 90 W 2nd St, Fond du Lac, WI 54935 Full or Part Time Part Time Shift/Schedule (option of more than one) Job Type Permanent Job Description The Fond du Lac Family YMCA is hiring a Welcome Center Representative to positively model and reinforce the YMCA’s core values and mission statement while providing exceptional member service and performing the general operations of the Welcome Center. Welcome Center Representatives are responsible for making people feel welcome and part of the YMCA community by creating a friendly and courteous environment. Required Experience or Qualifications REQUIREMENTS Pay Type Hourly Salary Range / Hourly Range WAGE SCALE: $9.98+ per hour based on experience. Shift premiums included: For shifts worked between 4:30–8:00 AM For bilingual English/Spanish staff Benefits Free membership How to apply Job Type : Part-time Job Function : Customer Service
Welcome Center Representative
RESPONSIBILITIES
-Provides impeccable service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
-Builds relationships with members; helps members connect with one another and the YMCA
-Maintains a thorough knowledge of Y programs and events. Handles and resolves member concerns and informs supervisor of unusual situations or unresolved issues.
-Assists members and guests with financial transactions including program registration, day passes, and Child Watch passes.
HOURS AVAILABLE: Week nights and Weekend shifts availability
TO APPLY: Fill out an online application at our website https://www.fdlymca.org/employment.html
-Excellent interpersonal and problem solving skills.
-Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
-Previous customer service, sales or related experience preferred.
-Knowledge of computers and Office Software.
-Bilingual in English/Spanish is a plus, but not requiredAdditional Info